Terms and Conditions

Please read this carefully. When you book your holiday with us you are entering into a contract which binds you and us in various ways. You will see that we have clearly set out the booking conditions with a list of responsibilities and commitments we have towards each other.

1. Terms. All terms are per week, or short break for the property as equipped and described. The usual time of take-over is 3.30pm (subject to unavoidable delays). You must leave your property by the time stated on your hire invoice (usually 10am). You are obliged to leave everything in a clean and tidy condition. You are responsible for any damage or loss sustained during your stay. Prices include VAT (where applicable). In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change. Our confirmation invoice and booking acceptance is not a VAT invoice.

We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking.

We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error. We promise we will not seek to correct any error in a confirmed price within 8 weeks of the start of your holiday or more than 7 days after you make your booking.

2. Making a booking. When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a confirmation invoice and booking acceptance by email, fax or post. The contract shall be deemed to have been made at our premises based in Skendleby, Lincolnshire and be subject to English law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of England and Wales. In all cases these Conditions of Hire form the basis of your contract.

3. Number in your party. It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised on our website. Babies under 2 are not normally counted as a member of your party.

4. Booking monies. When you book you must pay the applicable Initial Payment requested. This Initial Payment includes your subscription to Church View Cottage.

We reserve the right to pass on to you any bank charges and other costs we incur if payment is made in a foreign currency or by any other method not normally accepted by us or if we have to re-present a cheque or process late payments.

The prices shown on our website are cash prices only. Where you choose to pay by credit/debit card, there is no charge.

5. Changes by you. Once a booking has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason (including for example accidental loss of the original invoice) then a fee of £30.00 will be charged. Up to 8-weeks before the holiday start date you may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £30.00 and any outstanding balance.

Note: Bookings may not be transferred to other parties after we have received notification of cancellation

6. Cancellation by you. Telephone us immediately if you have to cancel and on the same day send us your written confirmation of cancellation by first-class mail, fax or e-mail. Your cancellation is effective from the date we receive your written notification, which will be acknowledged.

If you cancel, your deposit is non refundable.

7. Minors. We cannot accept bookings from anyone under 18 years of age.

8. Linen and towels. Bed linen is normally provided (this may be duvets or blankets and sheets). Towels are provided unless stated. Details relating to Church View Cottage are detailed on our website; http://blacksmithsarms.webeden.co.uk/

9. Availability. Your booking is accepted on the understanding that Church View Cottage will be available for your use on the agreed date. Very occasionally, “force majeure” does not make this possible. Where “force majeure” (as defined in clause 10) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you an alternative property or accomodation, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from “force majeure” as defined in clause 10, our liabilities are limited to offering you an alternative property (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.

We reserve the right to alter or withdraw amenities or facilities, which have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.

We and the owner(s) have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion or in the reasonable opinion of the owner(s), is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and neither we nor the owner will have any further liability.

If, in the reasonable opinion of ourselves and/or the owner(s), any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case neither we nor the owner will have any further liability. In this event, you will remain liable to pay the confirmed price and no refund shall be due.

Damage to the property. You shall also be liable to the owner for any damage caused in the property during the period of hire. We and the owner(s) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

Group/party bookings. The organiser or leader of a group or party booking is responsible for providing the party details. Should you arrive at your property with such a group without notifying us of the required details, we and the owner(s) have the right to refuse to hand over the accommodation to you. You may be asked to pay a security deposit at the time of take-over.

Single-sex group bookings. The owners of the properties in the brochure cater primarily for family holidays and groups of couples – single-sex groups and/or younger parties may not be permitted. Where this is the case, you will be informed at the time of booking.

Wheelchair/disabled persons. Where access to, or the layout of particular features in Church View Cottage makes it unsuitable for visitors with mobility difficulties, we have made every effort to ensure that the person(s) booking is made aware of subject to them informing us of individuals special requirements. To ensure the accommodation booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs give us full and clear details of those needs. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements.

10. Force majeure. Neither we nor the property owner can accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.

Circumstances amounting to “force majeure” include any event, which we or the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the owner’s control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owner’s control.

11. Your pets. We regret that pets are not allowed at Church View Cottage.

12. Assistance dogs. Registered assistance dogs will be accepted.

13. Your vehicles. Your vehicles and their accessories and contents are left entirely at your risk. We and the owner(s) will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, in the case of the owner(s), the negligence of him/herself or his/her employees or agents, or, in our case, negligence of ourselves or our employees or agents

14. Liability. Except where otherwise specified in these Conditions of Hire neither the Blacksmiths Arms nor the Property Owners and Managers, can accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, in the case of the Owner(s) and/or Manager(s), the proven negligence of him/herself or his/her employees or agents or, in our case, the proven negligence of ourselves or our employees or agents.

This does not attempt to exclude negligence or breach of statutory duty.

15. Any shortcomings. You must notify any shortcomings with your property to the owner(s) or his/her representative immediately so that remedial action, if appropriate, can be taken.

For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify the owner or his/her representative and ourselves of any complaint or claim during your holiday and write to us with full details within 28 days of the end of your holiday.

16. Data Protection Policy. In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs, etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information.

We will not however, pass any information onto any person not responsible for part of your accommodation arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Your data controller is The Blacksmiths Arms.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please write to us.

We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such approaches in the future, please write to us.